Case Study

Streamlining hierarchy and approvals across group companies

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Centralised control

Provides centralised control and streamlined management across all group companies

Seamless communication

Streamlined communication and collaboration enables easier access to information and more effective teamwork

Consistent decision making

Standardised approval processes ensure consistent decision-making across offices and departments

Challenges

Without the right platform, organisations with multiple offices and multi-hierarchical management structures face the challenge of effectively managing decentralisation.

  • Multiple hierarchies for different subsidiaries. The group’s hierarchical structure is four-dimensional, with different business units operating under the group, each of which is assigned to different subsidiaries and further divided into departments. This complex structure complicates decision-making processes and communication channels across the organisation.
  • Complex approval processes. With over 30 offices, employees are often faced with the dilemma of navigating different approval processes depending on their role within the organisation. For instance, an individual may hold multiple positions in different subsidiaries, branches or departments at the same time. This creates confusion and inefficiencies in the workflow as individuals juggle different approval responsibilities, leading to delays and potential errors. 
Industry

Real Estate & Construction

Country

China

Product

e-office

Number of Users

300-500

Application Areas

  • Approval workflows
  • Organisation chart
  • Human resources

The Solution

Centralised platform to address multi-hierarchies needs

With a centralised platform, the company has established an organisational structure to facilitate better communication and coordination between its branches and departments, based on four levels: Group level, business level, subsidiary level and department level.

  • For certain company managers, the allocation of rights allows them to submit and approve processes simultaneously across different companies.
  • For each business unit, the responsible person automatically acquires approval rights within the workflow.
  • Within the subsidiaries under each business line, different configurations are implemented for their respective CEOs, finance executives, HR approvers and financial directors.
  • Similarly, for departments within subsidiaries, specific department heads are set up with appropriate permissions.

Standardised approval processes across branches

With multiple offices, there are various daily processes such as contract approvals, leave requests, expense claims and payments. Using the e-office approval workflow feature, it provides a single point of entry for approval processes across multiple offices and branches. In addition, through permission settings, it can achieve intelligent circulation of processes under the conditions of multiple organisations, hierarchical levels and positions.

Independent operation of workflows

If a subsidiary wishes to set up and monitor its own workflows on the shared open access platform, it can do so using a decentralised workflow and form permissions system. This approach ensures strict permissions and prevents employees from different companies from accessing each other’s workflows.

Intelligent workflow based on positions

When managing processes across multiple organisational hierarchies, identifying ‘identity’ often becomes critical. The same person in different roles may have different approval paths. 

With intelligent workflow control, the assessment of workflow paths starts at the subsidiary department, taking into account the hierarchical position of the employee. This systematic evaluation proceeds from the bottom to the top of the organisational structure.

When an employee initiates a workflow, the first step is to select their company and department to determine the identity associated with the process submission. The system then intelligently guides the process flow based on the requester’s role identity.

Navigate complexity with standardisation across group companies

With numerous branches and a complex organisational structure, effective decentralisation increases the efficiency and flexibility of business operations. e-office platform not only provides centralised control, but also adaptive management of the group’s decentralisation.

The centralised platform streamlined communication and collaboration, enabling employees to access information more easily and collaborate more effectively across the organisation, while standardised approval processes ensured consistent decision-making across offices and departments.

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